At Staff Times, each of your users or staff members is tied to an annual subscription. Expiring subscriptions can be renewed on an annual basis from 30 days prior to expiration. Please check the following steps on how to renew your user's subscription:

1) Go to Subscribed Users, check the status of your users and click on the button 'Plans and Prices'

2) Go to Plans and Prices and select the plan for your business

3) Select users and Subscribe

4) Pay selected users
The total subscribed amount will be shown in the payment screen. Please add your payment details.

5) Confirmation and receipt
The confirmation page will trigger an email receipt to your email.

6) Status of subscribed users is updated
Your user's status is updated to 'Active' and the subscription period start and end is updated accordingly.

Since Staff Times does not automatically renew expiring subscriptions, the administrator himself must take action and keep track of his subscriptions. Staff Times sends a notice to the administrator about 30 days before expiration to remind him. We recommend that the administrator renews the expiring subscriptions within the 30 day notice period prior to expiration in order to avoid any interruptions in time tracking.

Need more clarification? Please get in touch with us via the in-app chat service or at [email protected]

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